Our team has been fighting phishing, botnets, malware, and other forms of abuse for years, and we have robust procedures and tools in place to prevent and mitigate such attacks. To combat this type of abuse, our team uses advanced technologies and works with security companies, independent experts, law enforcement, and industry working groups. We have broad discretion to take action if customers abuse our services with phishing, malware, etc.
When an abuse report is received, it is routed to our dedicated Abuse Team where it will be queued and processed. Due to the volume of reports we receive daily, we cannot guarantee a personal response to each message we receive. However, we will endeavor to reply to individual inquiries in cases where a personal response is requested or necessary. Otherwise, please rest assured that we will take necessary action to ensure our Terms of Service (as well as applicable US/state laws) are being respected. All abuse reports are logged and tracked individually. As such, we ask that each report be limited to one domain name. For multiple instances of abuse on a single domain, please include them in a single report in order to ensure a timely resolution.
Please note that there are instances where we may not be able to verify or take restrictive action on an abuse report if a domain name is not hosted on our network, even if the domain name is registered with Granville One, as we do not have access to third-party servers. In order to expedite resolution, we recommend that abuse reports concerning content or activity hosted on third-party servers be reported to their respective hosting providers.
A site pretending to be another site with the intention of stealing login/personal identification information.
Full domain path.
Example: http://mydomain.com/phishing
Note: The website must be live and contain a login area.
For concerns regarding Privacy or GDPR, please refer to our privacy policy.
A site that participates in malware or virus distribution, or URLs to download. You can also report sites that promote, encourage, or engage in computer or network hacking and cracking.
Full domain path.
Example: http://mydomain.com/malware
Unsolicited email, texts or SMS messages. Wire transfer fraud, etc.
Copy of the original email in .eml format or originating sender and content of SMS spam.
A website hosted on Granville One products is using copyrighted material without your permission.
Full domain path.
Example: http://mydomain.com/content
Email Us or use our Contact Us Form to report infringements.
A website hosted on Granville One products is using a trademarked item without your permission.
Full domain path.
Example: http://mydomain.com/content
Email Us or use our Contact Us Form to report infringements.
A request to regain access to your domain or your account if you:
Full domain path.
Example: http://mydomain.com/content
You suspect a domain has been registered with fake information.
Domain name.
Example: http://mydomain.com
Note: If your information has been used for the invalid registration, please let us know.
Go to our WHOIS Domain Lookup page and search for the domain. At the bottom of the search results, select Report Invalid Whois and then fill out the online form.
Disturbing imagery, violence, etc. Questionable pharmacy content on a website. Content that displays personal information such as a social security number or credit card number. Fake technical support sites not phishing login information.
Full domain path.
Example: http://mydomain.com/content
Material found on a website that promotes, encourages, or engages in child exploitation or abuse of children.
Full domain path.
Example: http://mydomain.com/content
Email Us or use our Abuse Report Form and select the Inappropriate Content option.
You represent a company that handles abuse reporting on behalf of client
This email should only be used for access to and support for the Abuse Reporting API Only. Do not send general abuse reports or other communications to this email. For other types of abuse or issues, please locate the correct contact from the rows above.
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